Before there was a House,
there were two ways of seeing.
One shaped by the life of a hotel. One shaped by the life of a home. Regina Hayes and Ana Micieli bring both into every conversation.
The Keeper
of the Promise.
Co-Founder & Managing Principal
She knows the room from the other side of the door.
Before the grand lobbies and the luxury flags, there was her parents' restaurant. Regina cooked, served, cleaned and managed. Hospitality was something she learned by doing, and by seeing how every person’s work changed someone else's experience.
That beginning carried her into a career leading luxury hospitality operations, working with ownership, and shaping renovation plans and capital priorities. She learned to read a space through the people inside it: the guest expecting care, the team delivering it, and the owner responsible for what it returns.
At The House, that experience comes into the design conversation early. A corridor is also a service route. A beautiful finish is also something a team must maintain. A lobby is also the first promise a property makes.
With more than 25 years of international luxury hospitality leadership, Regina brings those questions to the table while the answers can still shape the plan.
“Luxury is not reactive. It is predictive. The promise a guest feels the moment they arrive was made a thousand decisions ago. Those decisions are where I live.”Regina Hayes
The Human
Touch.
Co-Founder & Creative Director
A space becomes personal in the smallest moments.
Ana's story began in El Salvador and found its home in Canada. Across twenty-five years in design, her work has returned to a simple idea: a room should be elevated enough to inspire and comfortable enough to live in.
Through her studio, Micieli Design, that perspective has shaped private residences and commercial interiors. At Centre Street West, spaces for entertaining sit alongside the details of family life. In Alexandra Mann's Toronto jewellery atelier, an appointment becomes an experience of welcome.
Her work has earned recognition for Best Private Residence, Canada. Yet the residential perspective she brings is as much about living as it is about looking: the light within reach, the chair someone chooses, the place to set down keys.
At The House, those human details meet Regina's understanding of how a hotel runs. Ana's eye gives the experience its character. Their shared review asks how that character will live, day after day.
“At the end of the day, people are staying in these hotels. Translating the needs of a person from a residence into a hotel is the lens I bring. That human touch.”Ana Micieli
Two careers.
One conversation.
In 2025, Ana and Regina connected on LinkedIn. Conversations about hotels, homes and the spaces people remember became the beginning of The House.
The partnership brings the operator into the first sketch and the human experience into the operational conversation. Neither perspective arrives as an afterthought.
See how they work together →Your project will pass through both sets of hands.
Tell us about the place you want to create.
Begin a Conversation