Luxury, lived in.
A design house with an award-winning designer and a five-star operator at the same table, from the very first sketch.
Four words that
started it all.
The best partnerships rarely begin with a formal introduction. This one began with recognition.
In 2025, Ana found Regina on LinkedIn, drawn to a career in luxury hospitality that spanned some of the world's most celebrated properties. Regina saw in Ana a designer whose work spoke the language she had lived for more than 25 years. They spoke once, and something clicked.
For months they talked constantly, trading stories about hotels and homes, about what great spaces feel like and why so few truly deliver on their promise. Regina was searching for her next chapter at the time. Nothing felt right.
Then, in the middle of an ordinary afternoon, it became clear why. The opportunity she was searching for was already in front of her. She called Ana and said four words.
Hayes Micieli Design House was born in that moment. They have not stopped building since.
The House is new.
The women behind it are not.
EXPERIENCE
SHARE A TABLE
She has worked every position there is. That is why she sees what others miss.
Regina's story began in her parents' restaurant, where she cooked, served, cleaned and managed, and learned that hospitality is not a service industry. It is a human one.
That foundation carried her through more than 25 years of international luxury hospitality leadership, leading operations, guiding ownership relationships and shaping renovation plans and capital priorities. She knows what owners need a property to return, what developers need a project to deliver, and what brands need every room to uphold.
“Luxury is not reactive. It is predictive. The promise a guest feels the moment they arrive was made a thousand decisions ago. Those decisions are where I live.”Regina Hayes, Co-Founder
She designs for the moment you set down your keys. And every moment after.
Ana's story began in El Salvador and found its home in Canada, where she has spent twenty-five years designing for people with the highest expectations. Nine years ago she founded her own studio on a philosophy of Effortless Livable Luxury: spaces elevated enough to impress and comfortable enough to truly live in.
That philosophy earned her Best Private Residence, Canada, for a custom home built around a family who lives to entertain: multiple bars, a cigar lounge, a wine room and a powder room dressed in the very wallpaper that lines The Beverly Hills Hotel. It is hospitality in everything but name, and it was her second project for the same family.
Her commercial work speaks the language of brands. For Alexandra Mann's flagship jewellery studio in downtown Toronto, she created an appointment-only atelier where every client feels like a guest, crowned by a handmade liquid metal mirror that has become the brand's signature, photographed and shared by the clients who stand before it.
“At the end of the day, people are staying in these hotels. Translating the needs of a person from a residence into a hotel is the lens I bring. That human touch.”Ana Micieli, Co-Founder
Most design firms meet the operator after the design is done. Ours was there from the first sketch.
When design and operations meet late, costly surprises follow. At Hayes Micieli, an award-winning designer and a five-star operator review every decision together, so the property is designed to be beautiful and designed to perform.
Design that protects the investment
Every recommendation is weighed against what it costs, what it returns and how long it will last.
Spaces built for the way hotels run
Guest flow, staff flow, housekeeping and service shape the plan from the start.
Fluency in brand standards
An understanding of what a brand requires, and how to express a property's own character within it.
Materials chosen for year ten
Finishes that look as extraordinary after a decade of guests as on opening day.
A guest experience that earns loyalty
Human details guests remember and return for, building reputation, repeat visits and rate.
Five-star standards.
The warmth of home.
Regina knows what a guest expects and what an owner needs. Ana knows how a person lives. Together, they design interiors that work flawlessly for the people who run them, deliver for the people who invest in them, and feel unforgettable for the people who stay in them.
With roots and experience across North America, the Caribbean and Latin America, the House feels especially at home where hospitality has always meant welcoming someone into your home.