New hotel AI tools are entering everyday workflows. Their value depends on the quality of the operation—and on whether the physical environment supports the people using them.
AI Can Help the Front Desk. It Cannot Fix the Front Desk
read more...
Regina Hayes
Posts by Regina
Luxury That Needs a Warning Label Is Bad Design
Please do not touch. Please be careful. Please ask for help. If a room requires constant instructions, its elegance may depend on guests behaving like visitors to a display.
The Most Expensive Conversion Mistake Can Be a Late Question
Late operational and brand questions can undo decisions that appeared settled. The House argues for a more complete brief before the design hardens.