1. Who we are and what this policy covers

Hayes Micieli Design House is based in Apopka, Florida, United States, and operates hayesmicielidesignhouse.com. This policy explains how we collect, use, disclose, and retain personal information when you visit our website, contact us, submit a project inquiry, or request our newsletter.

For privacy questions or requests, contact inquiry@hayesmicielidesignhouse.com with “Privacy Request” in the subject line. This website policy does not replace any separate confidentiality, data-processing, or project agreement we enter into with a client.

2. Information you provide

When you use Start Your Project, we collect the information you submit, including your name, title or role, company or property name, email address, telephone number, preferred contact method, property and project type, location, scope, anticipated timing, budget range, project vision, and how you heard about us.

If you join the newsletter list, we collect your email address and your subscription choice. If you contact us directly, we receive the information included in your message and subsequent correspondence.

Please provide only information relevant to your inquiry. Do not submit hotel guest records, payment-card details, government identification, or confidential third-party information through the public form. If a project calls for sensitive or confidential material, contact us to agree on an appropriate way to share it.

3. Information collected when you browse

Our website and service providers may collect technical information such as your IP address, browser and device information, pages visited, referral source, approximate location, and the dates and times of visits. Hosting and security systems may record technical logs to deliver the website and help identify errors or misuse.

We use Google Analytics through Google Site Kit to understand website usage and improve the visitor experience. Analytics may measure page views, engagement, and inquiry interactions, such as beginning or successfully submitting a form. Our custom inquiry measurement records event names and form identifiers rather than the contents of your project inquiry.

4. How we use information

• To respond to inquiries and communicate through your preferred contact method.
• To understand a proposed project, evaluate whether we can assist, and prepare for project discussions.
• To send newsletter communications you have requested and manage subscription preferences.
• To operate, maintain, secure, and improve the website, including evaluating aggregate usage and inquiry activity.
• To keep necessary business records, meet applicable legal obligations, and address disputes or misuse.

Submitting a project inquiry does not automatically subscribe you to our newsletter.

5. Cookies, analytics, and external services

Cookies are small files stored by your browser. The website may use cookies or similar technologies for essential functionality and analytics. Google Analytics uses cookies or other identifiers to help measure visits and interactions.

You can manage or delete cookies through your browser settings. Blocking cookies may affect website functionality, and browser settings do not necessarily prevent every form of analytics measurement. Google explains its collection and processing at How Google uses information from sites or apps that use its services. Google also provides an Analytics opt-out browser add-on for supported browsers.

Some website typography is delivered through Google Fonts. Requests for those fonts transmit technical information, such as an IP address and browser information, to Google. Its handling of that information is described in Google's Privacy Policy.

Links to Instagram, Facebook, LinkedIn, and other external websites take you to services with their own privacy practices. This policy covers our website; it does not govern those external services.

6. Who receives information

Regina Hayes and Ana Micieli use inquiry and newsletter information for the purposes described above. Necessary service providers may process information to support website hosting, form delivery, email communications, analytics, and technical administration.

We do not sell inquiry or newsletter information, share it for cross-context behavioural advertising, or add it to unrelated third-party mailing lists. We may disclose information when required by law or reasonably necessary to address fraud, protect legal rights, or respond to a lawful request. Information may also be transferred in connection with a business reorganisation, subject to applicable law and appropriate confidentiality protections.

7. Retention and international processing

We retain information for as long as reasonably necessary for the purposes for which it was collected. Relevant considerations include whether a project discussion is ongoing, whether information is needed to provide services or maintain business records, applicable legal obligations, and the need to address disputes. Newsletter information is retained to manage the subscription and, where necessary, to record an unsubscribe request.

Our team and service providers may access or process information in countries other than the country where you live. Privacy laws and protections may differ between countries. Where applicable law requires safeguards for an international transfer, those requirements apply to the transfer.

8. Security

We limit access to information to the people and providers who need it for the purposes described in this policy. No website, email system, or method of transmission can guarantee complete security. Please contact us promptly if you believe information you provided through our website has been misused.

9. Your choices and privacy requests

You can ask us to correct information, stop optional communications, or delete information that is no longer needed. To stop newsletter communications, use the unsubscribe option provided in the communication or email us with “Unsubscribe” in the subject line.

Depending on your location and the law that applies, you may have additional rights to access or obtain a copy of your information, request deletion or correction, restrict or object to certain processing, withdraw consent, or complain to a privacy regulator. Contact us using the address above to make a request. We may need to verify your identity before responding, and legal exceptions or recordkeeping obligations may limit what we can delete or disclose.

Withdrawing consent does not affect processing that occurred before withdrawal. A privacy request will not affect how we evaluate a project inquiry.

10. Children

Our website is intended for adults seeking professional design services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can investigate and remove it as appropriate.

11. Changes and contact

We may update this policy when our website, practices, or applicable requirements change. The effective date above identifies the current version. Where required, we will provide additional notice of a material change.

Privacy questions and requests:
Hayes Micieli Design House
Apopka, Florida, United States
inquiry@hayesmicielidesignhouse.com